Terms And Postage……Please Read!!!!
We believe in excellent customer service with prompt shipping upon receiving payment and sending items as described. We answer questions as quickly as possible, but please note that we are in the Asian Time Zone so please factor that in when asking questions and expecting answers--we need to sleep sometime! We take Sundays as a day of rest.
Notes about Shipping and Delivery:
We are located in Yogyakarta, Indonesia. All packages are sent from the 55584 zip code.
All items are shipped within 48 hours or less except for Saturday afternoon, Sundays and legal national holidays.
We send shipping notifications out with each order telling you either that the package has shipped that day or will ship on a particular day (usually the next day unless it is Saturday, Sunday or a legal holiday). This means that your item is actually shipped or will ship when indicated! There is no need to email us to ask if an item has shipped once you receive this email. PayPal will also send you a shipping notification. Please do not ask to cancel an order after you have been sent a shipping notification for obvious reasons. We can’t pull things out of the mail stream after they are in it. We do not back order any item. In the rare event that an item is unavailable we will notify you promptly and refund your payment.
All orders are sent with delivery confirmation numbers. Please note that the Post Office does not always scan a package at each stage of its journey and at times only scans the package on delivery. Therefore, if you check your Delivery Confirmation number at www.usps.com and it says that they have been notified to expect the package AND you have received a shipping notification from us, your package is in the mail. Please be patient for your package’s arrival because the mail can and does take more than a day to get across the country. While everything else in our world seems to be instant access, the mail is not one of those things that are instant. It can take a week or two for first class mail to arrive, depending on holidays, weather conditions, etc. We can not file a lost item report with the Post Office until 14 business days have passed (which is about three actual weeks). Please be aware of any Post Office holidays that may have interfered with your package’s prompt delivery. We ship all orders extremely fast, but can not be responsible for delays with the Post Office. No mail is sent by us with any guarantee of an arrival date nor do we provide refunds in the event your package doesn’t show up by any time that you arbitrarily think it should. We do our best to get your item moving, but the rest is up to the post office.
If you are concerned that your package has not arrived yet, there are several things you can do. If in the US, please first check at www.usps.com to see if a delivery status is showing for your package. If it shows that it has been delivered, please check your mailbox, the area around your mailbox, the area around any doors that the mailman could have left the package, sheds on your property, check with all family members or those who live with you if they have received it and also check with your neighbors to see if it was left with them. If you still can not find it, please speak with your post office immediately to find out where it was delivered to. Moonwishes Sewing and Crafts is not responsible for packages that show delivered by the United States Postal Service but that you can’t find. This is a matter to take up with your local post office.
When checking for delivery status at www.usps.com, if it shows ‘out for delivery’ for any day but the present one (the day you are checking), please contact your local post office immediately after checking your mailbox, the area around your mailbox, the area around any doors that the mailman could have left the package, or any sheds on your property, check with all family members or those who live with you if they have received it and also check with your neighbors to see if it was left with them. Prompt checking on your part will help you and the post office to be able to find your package while it is still in the mailman’s memory.